This page explains how FloPDF works and what you can expect when using our online document tools. If you have questions, contact support.
1. Privacy at a glance
FloPDF is designed to help you process documents without making the workflow complicated. We collect the information needed to operate accounts, secure the service, process payments, provide support, and understand product performance.
Where a tool can process a file in your browser, that file stays in your browser. When a tool requires server-side processing, we use the file only to provide the requested operation and apply retention and security controls appropriate to that workflow.
2. Information we collect
We may collect information you provide directly, information created when you use the service, and limited information from service providers that help us operate FloPDF.
- Account information such as your name, email address, authentication details, and preferences.
- Document and processing information needed to perform a requested conversion or tool operation.
- Technical information such as browser type, device, approximate location, IP address, timestamps, and diagnostic events.
- Billing information and transaction status from our payment processor; FloPDF does not receive or store your full payment card number.
- Messages, feedback, and support requests you send to us.
3. How we use information
We use information to deliver the service you request and to keep FloPDF reliable, secure, and useful. We do not sell your personal information.
- Create and secure your account and authenticate sessions.
- Run document tools, return results, and provide downloads.
- Process subscriptions, prevent fraud, and manage billing support.
- Monitor performance, fix errors, and improve usability.
- Respond to support questions and communicate important service changes.
- Comply with law, enforce our terms, and protect users and our rights.
5. Retention and security
We keep information only as long as reasonably necessary for the purpose collected, account operation, legal obligations, dispute resolution, and security. Temporary processing files may be removed according to the workflow and retention settings available for that tool.
We use access controls, encryption in transit, secure authentication, monitoring, and least-privilege practices. No internet transmission or storage system is completely secure, so please avoid uploading documents you are not authorized to process.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain uses of your personal information. You may also unsubscribe from optional marketing communications. Essential service messages cannot be opted out of while you use the service.
To make a request, contact us through support with enough information for us to verify and handle it. We may retain limited information where required by law or needed to prevent fraud and protect the service.
7. Children and international use
FloPDF is not directed to children who cannot legally consent to online services. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
FloPDF may be used from different countries. By using the service, you understand that information may be processed in countries where our providers operate, with safeguards required by applicable law.
8. Updates and contact
We may update this policy as our service or legal requirements change. The date at the top shows when it was last revised. Material changes will be highlighted where appropriate.
Privacy questions and requests can be sent through our support page. Please do not include sensitive document contents in a support message unless necessary.